Warranty Policy

TRANSPORTATION DAMAGE CLAIMS
Innovative Marketing Consultants Inc. products are tested for defects prior to shipping. Packaging is regularly inspected by transportation authorities who assume responsibility for both apparent and concealed damages sustained by improper handling. The title passes to the customer upon delivery by Innovative Marketing Consultants Inc. to the carrier. Innovative Marketing Consultants Inc. assumes no responsibility for damages incurred in transit. Once the customer signs for a shipment, the customer has taken possession and Innovative Marketing Consultants Inc. is unable to file a freight claim on behalf of the customer. Shipments found crushed, punctured, broken, delivered short, or otherwise damaged should not be accepted from the carrier and should be returned to Innovative Marketing Consultants Inc. Innovative Marketing Consultants Inc. must be notified immediately of the return to arrange for replacement shipment at no cost.

RETURN OF STOCK MERCHANDISE
No merchandise may be returned without a Return Authorization from the Innovative Marketing Consultants Inc. Customer Care Center. Return Authorization is only eligible on blank product (non-decorated) and must be obtained within 30 days of the date of purchase. Return Authorizations expire 30 days after the date of issue and will not be re-issued.

All returns must be shipped prepaid to the Innovative Marketing Consultants Inc. location designated on the Return Authorization. For standard products in “like new” condition and blank, a credit will be issued minus a 15% restocking fee and any unpaid freight charges, after receipt and inspection of the product at Innovative Marketing Consultants Inc.

DAMAGED OR MISSING ITEMS

Any issue(s) MUST be notated on the Receipt of Delivery or Bill of Lading.
Contact Innovative Marketing Consultants Inc. Customer Care Center.
We will contact the carrier, fill out the appropriate paperwork and file the freight claim. *
We will send the customer replacement(s) at no charge. *
Verify with the carrier if we are required to use them for the replacement shipment (some require this, and others do not).
Customers must be compliant with the carrier’s reasonable requests for viewing and inspecting packages.
IMC is unable to file claims that are sent Collect or 3rd Party Collect.

CONCEALED DAMAGE
Note: Once you/your customer signs, you/they take possession/ownership of the product.

You or your customer (in case of drop ship) is responsible for contacting the carrier, filling out the appropriate paperwork, and filing the freight claim. The company or individual filing the claim will be reimbursed by the freight carrier.
If a replacement shipment is requested, a new sales order must be submitted through our Customer
Care Center, or by email at [email protected].
The same carrier must be used for the replacement order.
It is the customer’s responsibility to inspect the products within a reasonable time frame. Concealed damage claims must be filed within 15 days of the receipt of the shipment. No Exceptions.