Refunds and Warranty policy

• Returns of Stock Merchandise:
  • Returns are allowed only for blank, non-decorated products.
  • Return Authorization must be obtained from Innovative Marketing Consultants (IMC) within 30 days of purchase.
  • Once issued, the Return Authorization expires after 30 days and cannot be reissued.
  • A 15% restocking fee is applied to returned items in “like new” condition, and any unpaid freight charges will also be deducted from the credit.
  • The customer is responsible for prepaying the shipping costs to return the item.
• Transportation Damage Claims:
  • If a shipment arrives damaged, the customer must not accept it. IMC must be notified immediately, and a replacement will be arranged at no cost.
  • The company does not take responsibility for damages occurring during transit, as the title passes to the customer once the product is delivered to the carrier.
  • Any visible damage (such as crushed or punctured packages) must be noted on the Bill of Lading or Delivery Receipt.
• Concealed Damage:
  • Customers are responsible for filing claims with the carrier if damage is discovered after accepting the shipment.
  • Concealed damage claims must be filed within 15 days of receipt, and no exceptions are allowed.
• Missing or Damaged Items:
  • Issues must be noted on the delivery receipt, and IMC will file the freight claim and arrange for replacement at no charge to the customer if required.
  • The customer must cooperate with the carrier’s requests for inspection

CHANGES TO REFUND POLICY. Refund policy subject to change without notice. and to follow up on our Warranty Policy and Terms and CondItions of the online purchases. The most current Refund Policy will apply to any order and are available on Innovative Marketing Consultants Inc. website.